Refund policy

Last Updated: October 19, 2026

At Pockentra, we want you to have a positive shopping experience. We understand that sometimes a purchase may not meet your expectations, and we're here to help with questions or concerns about your order.

Please review the following information regarding returns, refunds, exchanges, and order-related issues.

1. Returns

If you would like to request a return, please contact our customer support team at info@pockentra.com.

When contacting us, please include:

  • Your order number

  • The item you wish to return

  • The reason for your return request

  • Photos of the item, if relevant to your concern

Our team will review your request and provide information about the applicable return options and next steps.

Return eligibility and conditions depend on the circumstances of the request and any applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where available.

We will review the information and help determine an appropriate resolution based on the circumstances and applicable law.

3. Refunds

If a refund is approved, we will provide information about the refund process.

Approved refunds are generally processed through the original payment method, where supported.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

Any applicable deductions or adjustments will be communicated in accordance with the terms that applied to your purchase and applicable law.

4. Exchanges

If you would like to exchange an item for a different style, color, or variation, please contact us at info@pockentra.com.

Exchange options may depend on product availability and the circumstances of your request.

Our support team will provide further guidance regarding available options.

5. Return Shipping

Return shipping arrangements, instructions, and any applicable costs will be communicated when a return request is reviewed.

Please contact us before sending any item back so we can provide the appropriate return instructions.

We recommend retaining any available shipping or tracking documentation for your records.

6. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@pockentra.com.

We will review your request and advise whether the order can still be modified or canceled.

Once an order has entered fulfillment or shipping, changes or cancellations may not be possible.

7. Non-Returnable Items

Some items may be subject to specific return restrictions based on their condition, customization, or other applicable factors.

Any product-specific return restrictions should be disclosed before purchase where required by law.

Nothing in this policy limits rights or remedies available to customers under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding a return, refund, exchange, or order cancellation, please contact us.

Pockentra Customer Support

Email: info@pockentra.com

Website: https://pockentra.com

Our team will review your inquiry and provide further assistance.